Month: November 2018

Most digital transformation projects fail – so what!

If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

Forget Brexit, what you need to worry about is Botaggedon

There are great benefits to service providers in deploying bots – but only if they do it wisely.