We advise on current and future opportunities, explain and analyse emerging trends, and provide clear advice on the market dynamics that are set to accelerate or disrupt the digital experience.
We cover topics that help digital service providers address the needs of their enterprise, government, wholesale, SME, micro and nanobusiness customers including:
Customer Experience – customer service, lifecycle management, customer commmunications, ‘selfie’ technologies such as self-service, self-personalisation and self-configuration, QoE, DCES, loyalty and churn
Revenue Maximisation – new revenue streams, bundling & pricing, value-added services such as:
* Security and Trust – including ID verification, onboarding, DDoS and network security, device (endpoint) security, security as a value-added service (CCAPS)
*The future of media monetisation – including copyright in the digital age, content security, CPE strategy, QoE for content, bundling, pricing & billing
The Future of Work – Work from Anywhere, smart lifespaces and smart workspaces