All posts by Teresa Cottam

Teresa helps B2B service providers improve their commercial results and the customer experience they deliver through research, insight and analysis that builds effective strategy. She is a judge of the GSMA GloMo's for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

Theresa May refuses to be the PM-who-killed-5G – will not ban Huawei

Faced with lobbying from the US to ban Huawei 5G equipment, and lobbying from the industry to resist such a move, Theresa May opts to trust telecoms advisors who say they can manage any risk presented.

Manx Telecoms goes private, buys Synapse360

Manx Telecoms invests for future B2B growth, as Basalt Investment Partners takes the firm private once again.

ZTE turns the corner, positions for 5G boost

ZTE showing good progress after its 2018 crisis. A 5G boost combined with a more mindful strategy should position it for further growth

Why ‘contact us’ is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

Tech M snaps up Dynacommerce

Adds omnichannel solution to its expanding portfolio

UK reviews use of Chinese equipment in its networks

Huawei’s role in European networks continues to be questioned, as EU and GSMA also weigh in.

Are we there yet? Why it’s time to consign digital transformation to history

Saying you’re digitally transforming in 2019 is like saying you power your company with steam