All posts by Teresa Cottam

Teresa helps B2B service providers improve their commercial results and the customer experience they deliver through research, insight and analysis that builds effective strategy. She is a judge of the GSMA GloMo's for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

Why ‘contact us’ is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

Tech M snaps up Dynacommerce

Adds omnichannel solution to its expanding portfolio

UK reviews use of Chinese equipment in its networks

Huawei’s role in European networks continues to be questioned, as EU and GSMA also weigh in.

Are we there yet? Why it’s time to consign digital transformation to history

Saying you’re digitally transforming in 2019 is like saying you power your company with steam

Infracapital takes chunk of SSE Enterprise for £380 million

The infrastructure equity investor, Infracapital, part of M&G Prudential, has bought a 50% stake in SSE Enterprise for £380 million. It will pay £215 million on completion of the deal, and £165 million in instalments […]

Video is taking over the B2B world – what are you doing to capitalise on it?

B2B businesses are increasingly using video to engage customers and employees – presenting new opportunities to B2B service providers.