All posts by Teresa Cottam

Teresa is the Chief Analyst at Omnisperience and has over 25 years' experience in the telecoms and technology markets. She is an expert on SME and enterprise telecoms, and has considerable vertical market expertise. Her research focus lies in helping B2B telecoms firms become more commercially successful by better understanding and meeting their customers' needs. She is a judge of the GSMA Global Mobile Awards (GloMo's) for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

Hybrid workforce – another pointless term

The New Normal has seen a rise in new terminology. Not all of it is useful

13% of phishing attacks in Q1 were related to COVID-19

New report from Positive Technologies says attacks are on the increase and attackers quickly adapted to exploit COVID-19 situation.

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?

Openet launches Real time Care Insights

Partners with Salesforce to create new Salesforce native solution

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

What every CEO should be discussing today

Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive

NEC to build ADC cable

New submarine cable will connect key economies in APAC, providing diversity and resilience

Will mobile operators provide the key to rebuilding the travel industry?

Tango Telecom’s Rebecca Walsh looks at the future of travel and the consequences for telecoms

Voice isn’t going to save us, unless it’s monetised

People like to talk – the challenge is how to (re)capture that value

Cybersecurity services set to boost telco revenue

Allot launches new cybersecurity service for telecoms service provider to resell to their business customers

Korean media firm makes digital waves and points to new business models

D’strict is exploring IP licensing for public spaces, hotel and building lobbies, and malls

The 3 stages of ICT response to coronavirus crisis

B2B service providers need to be ready for the shift to the next stage of recovery.
Includes infographic

Highland Health Ventures and Wyld Networks use mobile mesh tech for social distance monitoring

New application helps manage transmission of infections in care homes, hospitals and hospices

Could bluer skies be here to stay?

If we’re going to sustain the environmental benefits of lockdown, we need a change in technology, mindset and behaviour

Huawei says a disconnected world benefits no-one

Today was the first day of Huawei’s 17th analyst and press conference in Shenzhen, China, which due to the coronavirus crisis had moved to an online format. There was much interest in how Huawei intended […]

Charging for the 24 carat network: what QoS-based pricing means

Quality of service is being pushed as the new model for monetising 5G but is it viable?