All posts by Teresa Cottam

Teresa helps B2B service providers improve their commercial results and the customer experience they deliver through research, insight and analysis that builds effective strategy. She is a judge of the GSMA GloMo's for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

Anglian Water is best place to work in UK – what does that say for telcos?

Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?

Most digital transformation projects fail – so what!

If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?

Transforming technology doesn’t transform relationships

Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.

Forget Brexit, what you need to worry about is Botaggedon

There are great benefits to service providers in deploying bots – but only if they do it wisely.

Study: service providers plan to innovate but must beware of the sting in the tail of innovation

To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.

Morrisons case sends shudders around UK enterprise market

High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.