All posts by Teresa Cottam

Teresa helps B2B service providers improve their commercial results and the customer experience they deliver through research, insight and analysis that builds effective strategy. She is a judge of the GSMA GloMo's for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

Telstra seeks to expand in Europe

Telstra sees Europe as being a growth driver and highlights its willingness to partner, its ability to deliver solutions and strong network assets as key to its ambitions.

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.

Industry 4.0 is out-of-date. Here’s why

What is Industry 4.0? Is it just Digital Transformation is another guise?

Telefonica and Huawei partner for SD-WAN

Telefonica Business Solutions and Huawei announce deployment of a Network Service Platform and CloudVPN.

Virgin partners with Versa Networks for SD-WAN

Another win for Versa in the SD-WAN space as they provide VMB with capabilities.

Why you should forget customer journeys

Moving beyond silos of customer experience means creating a coherent digital experience.

Spark acquires Digital Island

Spark strengthens its SME offering through acquisition of Digital Island.