All posts by Teresa Cottam

Teresa is the Chief Analyst at Omnisperience and has over 25 years' experience in the telecoms and technology markets. She is an expert on SME and enterprise telecoms, and has considerable vertical market expertise. Her research focus lies in helping B2B telecoms firms become more commercially successful by better understanding and meeting their customers' needs. She is a judge of the GSMA Global Mobile Awards (GloMo's) for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

Industry 4.0 is out-of-date. Here’s why

What is Industry 4.0? Is it just Digital Transformation is another guise?

Telefonica and Huawei partner for SD-WAN

Telefonica Business Solutions and Huawei announce deployment of a Network Service Platform and CloudVPN.

Virgin partners with Versa Networks for SD-WAN

Another win for Versa in the SD-WAN space as they provide VMB with capabilities.

Why you should forget customer journeys

Moving beyond silos of customer experience means creating a coherent digital experience.

Spark acquires Digital Island

Spark strengthens its SME offering through acquisition of Digital Island.

A common pitfall: seeing digital experience as better customer service

Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.

Do you know the difference between DX, UX and CX?

DX, CX and UX are the buzz words of the moment. How are they related?