Morrisons case sends shudders around UK enterprise market
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
No-one likes anonymous
Too many companies fail at the first level of personalisation. Here’s why.
Customer confusion is costing service providers dearly
Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion
The benefits and perils of deploying AI
While a useful tool, AI is not a panacea for all an organisation’s ills
Are you ready for Ofcom’s new proposals on out-of-contract notifications?
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
DDoS mitigation is presenting new opportunities for B2B service providers thanks to EU’s NIS Directive
Digital businesses are increasingly vulnerable to DDoS attacks, as the threat profile changes. Discover more about what this means for B2B service providers.
Cloud giants are growing impressively, but customers are overpaying for services
Cloud customers are overpaying by $10 billion a year, presenting a great opportunity for B2B service providers.
