All posts by Teresa Cottam

Teresa helps B2B service providers improve their commercial results and the customer experience they deliver through research, insight and analysis that builds effective strategy. She is a judge of the GSMA GloMo's for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

Virgin partners with Versa Networks for SD-WAN

Another win for Versa in the SD-WAN space as they provide VMB with capabilities.

Why you should forget customer journeys

Moving beyond silos of customer experience means creating a coherent digital experience.

Spark acquires Digital Island

Spark strengthens its SME offering through acquisition of Digital Island.

A common pitfall: seeing digital experience as better customer service

Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.

Do you know the difference between DX, UX and CX?

DX, CX and UX are the buzz words of the moment. How are they related?