Category: digital experience

BT confirms it is providing data to the government on citizen movements

An increasing number of countries are looking at how they can use mobile phone data and apps to track movements and ensure compliance

Lightico highlights impact of COVID-19 on businesses’ new digital requirements

Reveals impact of shutdown on digital lifestyle, consumer expectations and business implications

The bandwidth hog rides again

As Netflix reduces its bit rate to ease congestion, the issue of intelligent traffic management rises up the agenda once more

Orange launches mobile money scheme in Morocco

Will enable Moroccans to make m-payments and transfer money via their phones

Why the BBC’s portrayal of a white, male American internet is inaccurate and offensive

The BBC has a responsibility to portray issues accurately, but its docuflix on “Dirty Streaming” was irresponsible, inaccurate and biased

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.

Smart exoskeletons take the strain

German Bionic and BICS show how robotics can assist human workers to reduce injury

Ofcom pushes for fairer pricing for UK customers

Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) […]

Climate change and buses are key priorities in UK smart cities

29% say public transport is now their top target for investment to combat climate change and reduce pollution

Healthcare focus: Lumeon partners with Medtronic to optimise and personalise patient pathways

Lumeon has announced that it is partnering with Medtronic to support European healthcare providers moving to more efficient, value-based care models. Medtronic Integrated Healthcare Solutions (IHS) enhance the efficiency and effectiveness of patient care settings, […]

Tokyo prepares for most technologically advanced Olympics in history

Games set to be a technological showcase as service providers brace for increased connectivity demands and an onslaught of cybersecurity attacks

Is the industry ready for new Ofcom end-of-contract regulations?

New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention