The BBC has a responsibility to portray issues accurately, but its docuflix on “Dirty Streaming” was irresponsible, inaccurate and biased
B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
Human-based customer engagement still a critical factor for success
Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) […]
Lumeon has announced that it is partnering with Medtronic to support European healthcare providers moving to more efficient, value-based care models. Medtronic Integrated Healthcare Solutions (IHS) enhance the efficiency and effectiveness of patient care settings, […]
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
Customer journeys need work, with too much focus still being placed on acquisition rather than retention