Category: digital experience

Are you ready for Ofcom’s new proposals on out-of-contract notifications?

New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.

How is digital transformation affecting the bill?

How can service providers meet the needs of new customer expectations – free report.

Telecoms still trailing on customer satisfaction

Sector is second worst overall. MVNOs perform better than network operators

Trust builds relationship and revenues

Trust takes B2B service providers out of the discounting game. 90% of customers believe a trusted brand delivers high quality and most are prepared to pay more for that.

Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.