Too many companies fail at the first level of personalisation. Here’s why.
Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion
While a useful tool, AI is not a panacea for all an organisation’s ills
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
FreeAgent reveals the results of a study of microbusiness payments, revealing big problems for UK SMEs.
Find out how e-government is progressing in Australia, UK and Estonia
How can service providers meet the needs of new customer expectations – free report.