Human-based customer engagement still a critical factor for success
Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) […]
Lumeon has announced that it is partnering with Medtronic to support European healthcare providers moving to more efficient, value-based care models. Medtronic Integrated Healthcare Solutions (IHS) enhance the efficiency and effectiveness of patient care settings, […]
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction
Zain and Boubyan create new Islamic bank
Drone security rises up the agenda, as incidents and usage increases.
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.