While a useful tool, AI is not a panacea for all an organisation’s ills
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
FreeAgent reveals the results of a study of microbusiness payments, revealing big problems for UK SMEs.
Find out how e-government is progressing in Australia, UK and Estonia
How can service providers meet the needs of new customer expectations – free report.
Sector is second worst overall. MVNOs perform better than network operators
Trust takes B2B service providers out of the discounting game. 90% of customers believe a trusted brand delivers high quality and most are prepared to pay more for that.
B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.
Moving beyond silos of customer experience means creating a coherent digital experience.