Category: digital transformation

The Bill is Dead: Long Live the Bill!

Danny Dicks asks: Why, when communication service provider (CSPs) are facing huge changes in technology, customer expectations and market segmentation, do so many of their customers still receive a bill that’s essentially the same as […]

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

Loyalty still up for grabs in telco-land

Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

What every CEO should be discussing today

Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive

Squire and Cerillion partner to simplify charging across hybrid networks

Squire Technologies and Cerillion are partnering to simplify charging across hybrid networks, building on a successful joint implementation for Sure in the Channel Islands and the Isle of Man. As service providers converge their networks […]

Are segmentation mistakes costing your business millions?

Don’t let internal divisions stand in the way of improved revenues and happier customers

CALVI and Zenith form alliance to help CSPs transform BSSOSS layer faster

CALVI and Zenith alliance focuses on reduced IT complexity and improved customer experience in the telecom billing landscape

Qatar moves into Premier League of connected economies

Multiple initiatives in Qatar are accelerating its position in the global digital market

UK cannot afford to dither on AI

Government needs to ignore Digital Luddites, quickly agree an ethical framework and retrain workforce

UK government moots new IoT rules

Indicates it intends to replace voluntary code with enforceable rules

Aptilo rolls out new service to support enterprise IoT use cases

Vendor says new service enables operators to put enterprise customers in the driving seat