Category: Digital transformation
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STC teams up with Rakuten
Companies sign MoU to co-operate on innovation
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Business in the New Normal: New customer expectations require new digital experiences
New packages, prices and lots of change make customer communications more important than ever
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Why CSPs are investing to transform bill communications
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
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Loyalty still up for grabs in telco-land
Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms
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COVID-19 is accelerating CSP digital transformation
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
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What every CEO should be discussing today
Putting people back into the heart of business, and seeing work as a verb not a noun are essential for organisations to thrive