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  • UK customers still not optimising spend on streaming

    Research reveals divide between number of subscriptions and usage

    05/05/2022
    Billing, bundling & pricing Customer experience Digital service providers
  • Subtonomy empowers fully convergent customer support

    Adds support for broadband and full fibre networks to its customer support platform

    04/05/2022
    Customer experience Vendors
  • Why a policeman’s lot is not a happy one (aka personalised support 101)

    Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable

    25/04/2022
    Customer experience Cybersecurity, privacy and trust Digital service providers Opinion
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