Category: Customer experience
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You’ve spotted a great new opp to add revenue? Now what?
Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.
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Ofcom says UK CSPs need to do more to tackle customer service problems
UK regulator provides snapshot of how service providers performed during coronavirus crisis
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Why you need a QNP
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
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How dumb is the telco industry?
The telecoms industry doesn’t want to be a dumb pipe but could actually learn a lot from the water industry.
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed