Category: Opinion
UK reviews use of Chinese equipment in its networks
Huawei’s role in European networks continues to be questioned, as EU and GSMA also weigh in.
Are we there yet? Why it’s time to consign digital transformation to history
Saying you’re digitally transforming in 2019 is like saying you power your company with steam
Drones – the risks and opportunities for B2B service providers
Drone security rises up the agenda, as incidents and usage increases.
Video is taking over the B2B world – what are you doing to capitalise on it?
B2B businesses are increasingly using video to engage customers and employees – presenting new opportunities to B2B service providers.
Roaming revisited – why there’s still money in dem der bills
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
Anglian Water is best place to work in UK – what does that say for telcos?
Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?
Most digital transformation projects fail – so what!
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Transforming technology doesn’t transform relationships
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
Why no more paper bills is both a problem and an opportunity
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
