Category: Billing, bundling & pricing
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Billshock: have we still not learned the lessons?
As a UK SME customer is landed with a huge bill, what lessons can be learned?
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Are UK CSPs ready for changes in billing and notification requirements?
Over the next 12 months UK customers will get new rights that affect key processes such as billing and termination. But will the industry grasp the opportunity to transform their relationship with customers or do the bare minimum to comply?
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CSG launches Xponent
New unified cloud engagement hub revealed as key piece of CSG’s market vision
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What CSG’s DGIT acquisition really means
CSG acquires third company in as many months