When operational efficiency and employee experience clash, everyone loses

As Asda follows rival Sainsbury’s by introducing a controversial new employment contract, Omnisperience looks at why this can damage brands, operational efficiency and revenues

Highlands and Islands get broadband boost, rural Britain to get guaranteed 4G

30,000 more premises to be connected in Scotland. UK forges deal with mobile operators for rural connectivity

UK pricing and packaging update

Price hikes, unlimited deals, limited-time discounts – a round up of what’s happening in broadband pricing and bundling in the UK

UK Government invests in smart waste

Technology including blockchain, QR codes and sensors will be utilised in the new solution

New £1.5 billion framework announced by MoD

Framework will last 3-5 years for MoD digital and IT programmes

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention