Four words that transform relationships. Do you know what they are?

B2B service providers can learn key lessons on customer relationships from experience leaders such as Amazon.

Industry 4.0 is out-of-date. Here’s why

What is Industry 4.0? Is it just Digital Transformation is another guise?

Telefonica and Huawei partner for SD-WAN

Telefonica Business Solutions and Huawei announce deployment of a Network Service Platform and CloudVPN.

Virgin partners with Versa Networks for SD-WAN

Another win for Versa in the SD-WAN space as they provide VMB with capabilities.

Why you should forget customer journeys

Moving beyond silos of customer experience means creating a coherent digital experience.

Spark acquires Digital Island

Spark strengthens its SME offering through acquisition of Digital Island.

A common pitfall: seeing digital experience as better customer service

Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.