Teresa Cottam

Is an expert at fully engaging your audience with insightful and engaging keynotes. Each keynote is individually created to meet the needs of the client using a mixture of research, creative analysis and storytelling to help businesses improve their customer and client experiences and engagement. Teresa helps bring the customer perspective into even complex technical areas, being especially skilled at delivering insight from multiple perspectives such as younger demographics (Generation Y and Z), older demographics (X and Baby Boomer), and female perspectives.

Teresa frequently chairs and facilitates both industry events and private client events (internal events such as sales training/kick offs, or user groups/customer events). She has a style of chairing that is engaging and interactive that is designed to involve the audience in the major themes and stimulate discussion.

Typical clients use Teresa’s insight to think fresh about their customer experience, to bring the customer voice into new initiatives, and to highlight best and worst practice – all delivered in an engaging and entertaining manner.

Recent engagements include:

  • Keynote at a client’s customer event
  • Chairing both industry conferences and customer events
  • Presenting and chairing at industry conferences
  • Presenting and facilitating discussion at breakfast, lunch and dinner forums,

Posted by Teresa Cottam

Teresa is the Chief Analyst at Omnisperience and has over 25 years' experience in the telecoms and technology markets. She is an expert on SME and enterprise telecoms, and has considerable vertical market expertise. Her research focus lies in helping B2B telecoms firms become more commercially successful by better understanding and meeting their customers' needs. She is a judge of the GSMA Global Mobile Awards (GloMo's) for customer experience and enterprise innovation, and for the UK Cloud awards. You can follow her on Twitter @teresacottam

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