Tag: Bills
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
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Marketers are routinely ignoring one of their best marketing channels. Want to know what that is?
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
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The Bill is Dead: Long Live the Bill!
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
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What you need to know about the coming billquake
CSPs need to act now to avert a customer experience disaster
