CSPs need to act now to avert a customer experience disaster
Partners with Salesforce to create new Salesforce native solution
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
But service providers innovate tariffs to change perceptions and improve customer engagement?
B2B businesses are increasingly using video to engage customers and employees – presenting new opportunities to B2B service providers.
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.