Tag: customer experience
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CPE vendors opt for OpenSync
Vendors say OpenSync, WiFi 6 and next-generation CPE create a killer CCAPS combination to boost ARPU and loyalty
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Virgin Media rolls out CCAPS offer
Intelligent WiFi Plus service will boost in-home connectivity, speed and control
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Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
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The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed