CX

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Cerillion enhances its B2B capabilities

Cerillion 21.1 builds on Cerillion’s dual B2B and B2C heritage, addressing the emerging needs of the Work Anywhere and hybridised service model

The hard truth about digital trust

A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right

Swisscom makes plans with TEOCO

Will use TEOCO’s software to plan its 5G radio network

Trusted Home now available for cable operators

CCAPS partners Irdeto and Minim roll out comprehensive new offering aimed at cable market

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

CPE vendors opt for OpenSync

Vendors say OpenSync, WiFi 6 and next-generation CPE create a killer CCAPS combination to boost ARPU and loyalty

Virgin Media rolls out CCAPS offer

Intelligent WiFi Plus service will boost in-home connectivity, speed and control

Episode 7 – Customer Experience Focus

Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

Cerillion rolls out raft of new features

New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models

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