Cerillion 21.1 builds on Cerillion’s dual B2B and B2C heritage, addressing the emerging needs of the Work Anywhere and hybridised service model
A lot is being written about digital trust, but the truth is that trust isn’t a technology but a series of elements that service providers need to get right
Will use TEOCO’s software to plan its 5G radio network
CCAPS partners Irdeto and Minim roll out comprehensive new offering aimed at cable market
Lightico brings out new offering to improve the process of communicating T&Cs
Vendors say OpenSync, WiFi 6 and next-generation CPE create a killer CCAPS combination to boost ARPU and loyalty
Intelligent WiFi Plus service will boost in-home connectivity, speed and control
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models
