Tag: CX
-
Want to optimise the digital experience? You better pay attention to the small print
Lightico brings out new offering to improve the process of communicating T&Cs
-
CPE vendors opt for OpenSync
Vendors say OpenSync, WiFi 6 and next-generation CPE create a killer CCAPS combination to boost ARPU and loyalty
-
Virgin Media rolls out CCAPS offer
Intelligent WiFi Plus service will boost in-home connectivity, speed and control
-
Episode 7 – Customer Experience Focus
Chief Analyst Teresa Cottam introduces the new customer experience category DCES. Ft Capita’s Alan Linter, Conversity’s Haj Muntz and Verizon’s Radha Sankaran.
-
The importance of empathy, effective communication & engagement
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
-
Cerillion rolls out raft of new features
New version of Cerillion will be based on Microsoft Azure and provide new analytics and customer communication features, as well as support for new business models