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  • Ofcom says UK CSPs need to do more to tackle customer service problems

    UK regulator provides snapshot of how service providers performed during coronavirus crisis

    10/05/2021
    Customer experience Digital service providers
  • Salesforce spends $1.3 billion on buying Vlocity

    But what does the acquisition mean for telecoms service providers and vendors?

    27/02/2020
    Market intelligence Vendors
  • UK pricing and packaging update

    Price hikes, unlimited deals, limited-time discounts – a round up of what’s happening in broadband pricing and bundling in the UK

    25/10/2019
    Key trends & innovation Market intelligence Opinion
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