Tag: Network experience
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Subtonomy empowers fully convergent customer support
Adds support for broadband and full fibre networks to its customer support platform
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MultiChoice Group adopts Trusted Home solution from Irdeto and Minim
One of the first examples of CCAPS in Africa has been rolled out by South Africa’s MCG
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Why you need a QNP
Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
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Virgin Media rolls out CCAPS offer
Intelligent WiFi Plus service will boost in-home connectivity, speed and control
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Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
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A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.