Globe flashes the cash and opts for Netcracker
Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution
The rise of the machine – Asia style
Asia has lagged behind in its adoption of chatbots, but is now catching up fast. Teresa Cottam looks at what’s happening in the region.
