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  • Brits still over-paying for handsets

    The most vulnerable still over-paying. More action is required by the regulator.

    17/04/2023
    Billing, bundling & pricing
  • UK customers still not optimising spend on streaming

    Research reveals divide between number of subscriptions and usage

    05/05/2022
    Billing, bundling & pricing Customer experience Digital service providers
  • It’s not subscribers that are the problem Netflix, you’re just bad at bundling, pricing and charging

    Teresa Cottam looks at how streaming media providers still haven’t grasped the need for more customer-centric approaches to pricing

    20/04/2022
    Billing, bundling & pricing Opinion
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