The UK Labour party puts full fibre at the heart of its strategy. But sees government not just driving the agenda, but controlling the rollout of digital infrastructure in the UK.
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
Raises question: who is looking after your best interests?
Millennials versus Perennials: how will the multigenerational workforce affect what you offer business customers?
How does changing employee behaviour and requirements affect B2B service providers?
Too many so-called digital transformation projects are really IT renewal in digital clothing.
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction
Openreach pushing for copper switch off in UK
Automotive firms have moved beyond products to experience-oriented service
Drone security rises up the agenda, as incidents and usage increases.
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?