Tag: SME

How would-be-king Corbyn’s plans affect B2B service providers

The UK Labour party puts full fibre at the heart of its strategy. But sees government not just driving the agenda, but controlling the rollout of digital infrastructure in the UK.

Is the industry ready for new Ofcom end-of-contract regulations?

New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

How you can tell your digital transformation is on the wrong track

Too many so-called digital transformation projects are really IT renewal in digital clothing.

Telecoms through the looking glass: bad deals, bad data, bad customer service

Customer journeys need work, with too much focus still being placed on acquisition rather than retention

Meeting overload? Time to get smarter about meetings

As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction

Enreach expands UK presence

Buys Midlands-based B2B reseller Network Telecom

Flexible working still a huge opportunity for B2B telcos

Service providers need to consider how they increase their revenues by better targeting homeworking

Southampton gets Toob

Company will spend £50 million on full fibre network in Southampton

What B2B telcos can learn from automotive manufacturers

Automotive firms have moved beyond products to experience-oriented service

Greenland says no to Trump, but yes to OneWeb

OneWeb announces progress in new polar satellite service for increased connectivity for businesses and homes

Why ‘contact us’ is a digital no-no

‘Contact us’ pages are one of the most viewed on enterprise websites, and yet all too often they deliver a poor impression of companies and a bad experience to customers

Video is taking over the B2B world – what are you doing to capitalise on it?

B2B businesses are increasingly using video to engage customers and employees – presenting new opportunities to B2B service providers.

Roaming revisited – why there’s still money in dem der bills

Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.

Anglian Water is best place to work in UK – what does that say for telcos?

Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?