Employee satisfaction and customer satisfaction go hand in hand. How do telecoms firms measure up?
If it’s true that 90%+ of digital transformation projects fail, what does this mean for the telecoms industry?
Trust is an essential ingredient for success in the experience economy, but service providers are still coming up short in this area.
There are great benefits to service providers in deploying bots – but only if they do it wisely.
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
While a useful tool, AI is not a panacea for all an organisation’s ills
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
Digital businesses are increasingly vulnerable to DDoS attacks, as the threat profile changes. Discover more about what this means for B2B service providers.
Cloud customers are overpaying by $10 billion a year, presenting a great opportunity for B2B service providers.
Digital transformation is failing because it’s being used simply as an excuse for IT renewal or resulting in marketing-led ‘digital skins’. To succeed, it needs to fundamentally alter the DNA of B2B service providers.