Month: October 2018
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Study: service providers plan to innovate but must beware of the sting in the tail of innovation
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.
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Morrisons case sends shudders around UK enterprise market
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
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Customer confusion is costing service providers dearly
Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion
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The benefits and perils of deploying AI
While a useful tool, AI is not a panacea for all an organisation’s ills
