To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.
High Court says that enterprises are liable for the actions of employees, even if they’ve taken adequate provision and there’s no financial loss.
Too many companies fail at the first level of personalisation. Here’s why.
Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion
While a useful tool, AI is not a panacea for all an organisation’s ills