In 2022, communications service providers (CSPs) will refocus on value growth – creating and capturing value from their customers as well as returning value to their shareholders. To do so successfully they need to take a more integrated approach to doing business to boost their commercial agility and unlock the full value of the opportunities being presented. Includes a case study of the new Netcracker Digital Platform.
A new cybersecurity category has emerged aimed at the convergent space of SMEs-households-individual users. Connected customer assurance and protection services (CCAPS) are being launched by CSPs worldwide to provide effortless, affordable but comprehensive protection. They complement enterprise security and close the gap between B2B and B2C offerings.
Effective communication is a huge commercial issue that impacts on digital service providers’ top and bottom lines. This paper explores how digital service providers can unleash their full potential by adopting a Digital Communication & Engagement Solutions (DCES) approach to increasing their communications effectiveness.
Effective bill communications can increase loyalty, reduce operational costs, boost revenues and support innovation. Find out how in our ground-breaking thought leadership report.
75% of customer enquiries are due to confusing bills. Discover this and other key insights in our primary research paper on commercial communications.
Households are evolving into smart lifespaces where people live, work and play supported by an increasing range of technology. Find out how to unlock the opportunities and discover how this impacts on segmentation, pricing, products and bundles.
A new type of business customer is emerging that blurs the lines between B2C and B2B. Smaller than microbusinesses, but growing exponentially, are you ready for the rise and rise of the nanobusiness?
The boundary between B2C and B2B is blurring. Customers often do not identify with service provider segmentations, find them too rigid and not aligned to the reality of how they live, work and play. Find out about the challenges and what comes next.
Personalisation is evolving. Do you understand the different stages and why it should be applied to both B2C and B2B relationships? Our influential new paper gets you up-to-speed on the key concepts.
This paper introduces a new cybersecurity category – User Isolation Protection . By refocusing on the user, organisations can move from mopping up breaches to proactively preventing future incidents.