What are CCAPS?

A new type of value added service is causing a stir in the telecoms world. Find out why

Altice moves revenue mgt to the Cloud – with a little help from Netcracker

Operator will work with Netcracker to move its BSS to the cloud

Giffgaff bucks roaming trend

MVNO adjusts fair use limit for roamers but keeps roaming free

Technicolor announces rebrand

Company will rebrand its Connected Home and DVD divisions

Number portability: text-to-switch isn’t working

The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives

Subtonomy reveals key insights into customer behaviour in Nordics

Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs

Plume reveals device loyalty in Europe and North America

New Plume data suggests Apple is the brand leader in both Europe and the US

French tourist gets EUR16,000 billshock

CSPs must do more to protect their customers when travelling

Brits struggling to pay for broadband

New study reveals persistent digital divide in UK

SMSFactory spreads new mobile bill woes

New malware is cleverly designed to avoid spending controls, causing new challenges for mobile service providers

Globe flashes the cash and opts for Netcracker

Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution

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