Having the knowledge doesn’t mean it’s the right knowledge

The DCMS oversight committee is too heavily weighted towards the Media side of the department’s portfolio with no member having a technical background even though they’re overseeing tech strategy and spending

The digital divide sees North & Scotland less able to scrutinise and advise on tech policy

The North & Scotland has little ability to scrutinise decisions made by the DCMS, with the South having 3 times as many representatives on the DCMS Select Committee

Huber+Suhner rolls out support for DIY FTTH

Fibre-optic cable manufacturer launches modular solution that allows customers to install the last few metres from the kerb to their home

Deutsche Glasfaser upgrades CPE

New router will support WiFi 6E and add CCAPS capabilities from Plume including WiFi optimisation, cybersecurity and user controls

UK customers still not optimising spend on streaming

Research reveals divide between number of subscriptions and usage

Subtonomy empowers fully convergent customer support

Adds support for broadband and full fibre networks to its customer support platform

Airtagging is another eg of why tech needs more women

Inclusive design is not just ethically the right thing to do, it’s commercially the right thing to do. It stops us making stupid, costly and dangerous mistakes. Which is why investors should be asking tech firms how many women are involved in design

Joining the dots inside the telco – what dunning and onboarding have in common

Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink

Why a policeman’s lot is not a happy one (aka personalised support 101)

Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable

Hong Kong’s IPification launches in France

Asian mobile authentication firm rolls out support in France as it focuses on expanding market share in Europe.

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