French tourist gets EUR16,000 billshock

CSPs must do more to protect their customers when travelling

Brits struggling to pay for broadband

New study reveals persistent digital divide in UK

SMSFactory spreads new mobile bill woes

New malware is cleverly designed to avoid spending controls, causing new challenges for mobile service providers

Globe flashes the cash and opts for Netcracker

Having built trust with customers and partners, Globe has used this to diversify its offering. But its continues to invest in maintaining trust by raising its performance in key areas such as more accurate order fulfilment, smarter service quality monitoring and faster issue resolution

Having the knowledge doesn’t mean it’s the right knowledge

The DCMS oversight committee is too heavily weighted towards the Media side of the department’s portfolio with no member having a technical background even though they’re overseeing tech strategy and spending

The digital divide sees North & Scotland less able to scrutinise and advise on tech policy

The North & Scotland has little ability to scrutinise decisions made by the DCMS, with the South having 3 times as many representatives on the DCMS Select Committee

Huber+Suhner rolls out support for DIY FTTH

Fibre-optic cable manufacturer launches modular solution that allows customers to install the last few metres from the kerb to their home

Deutsche Glasfaser upgrades CPE

New router will support WiFi 6E and add CCAPS capabilities from Plume including WiFi optimisation, cybersecurity and user controls

UK customers still not optimising spend on streaming

Research reveals divide between number of subscriptions and usage

Subtonomy empowers fully convergent customer support

Adds support for broadband and full fibre networks to its customer support platform

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