Vexus Fiber – a provider of high-speed fibre Internet, IP TV and digital phone services in Texas and Louisiana – has announced it is to work with Netcracker who will support it with a full-stack BSSOSS hosted managed service.
The multiyear agreement will see Vexus Fiber consolidate and centralise its billing operations, streamline its provisioning process and enhance the customer service it offers by leveraging Netcracker’s Digital BSS and Digital OSS solutions. The initiative aims to reduce time-to-market, lower TCO and increase scalability to support an ambitious expansion of the company’s customer base.
Vexus Fiber will also utilise Netcracker’s Intelligent Agent Desktop to empower its customer service agents with with smarter decisioning tools to make customer interactions more efficient. Netcracker will provide hosted managed services to run billing and operations with an integrated solution for bill printing.
“We knew we needed a strategic partner that we could trust to provide us with the BSS and OSS capabilities to really grow. We chose Netcracker because they truly value their relationships with customers, and their technology has a proven track record for efficiency, reliability and scalability.”
Rohit Aggarwal, GM at Netcracker said that his company was “thrilled” to be helping Vexus Fiber with its growth ambitions.
Omnisperience’s view
This announcement comes hard on the heels of news that Vexus Fiber is to extend FTTP to 40,000 premises in Tyler, Texas, with network build out complete within two years. The network extension is part of an ongoing construction plan financed by Pamlico Capital and Oak Hill Capital.
While gigabit speeds are attractive to customers, it’s essential that telecoms firms have a customer experience to match. We are therefore pleased to see Vexus Fiber investing to ensure its billing and customer experience is in line with the network experience it intends to provide.
