Digital transformation set to revolutionise academic textbook market

New partnership between Kortext and Jisc to facilitate affordable e-Textbooks for students

The Bill is Dead: Long Live the Bill!

Danny Dicks asks: Why, when communication service provider (CSPs) are facing huge changes in technology, customer expectations and market segmentation, do so many of their customers still receive a bill that’s essentially the same as […]

Ericsson buys Cradlepoint for $1.1 billion

Adds wireless Edge WAN vendor to its enterprise solutions portfolio

Deja vu as UK Post Office offloads telecoms arm (again)

New CEO plans to sell its broadband and home phone business to focus on its core offerings

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

Loyalty still up for grabs in telco-land

Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms

Working at home set to get more expensive as BT claws back the cash

Raises prices across the board and limits its “unlimited” mobile data plans even more

An effective bill looks like this

With free infographic and complimentary paper

There comes a time to pick sides. This is it UK mobile operators.

The UK and the US still permit unregistered mobile SIMs. In the UK these are being used to facilitate serious crime. Teresa Cottam asks the UK industry what it intends to do about the situation.

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

Hybrid workforce – another pointless term

The New Normal has seen a rise in new terminology. Not all of it is useful

13% of phishing attacks in Q1 were related to COVID-19

New report from Positive Technologies says attacks are on the increase and attackers quickly adapted to exploit COVID-19 situation.

The customer still isn’t king in telecom-land

Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?