Digital transformation set to revolutionise academic textbook market
New partnership between Kortext and Jisc to facilitate affordable e-Textbooks for students
The Bill is Dead: Long Live the Bill!
Danny Dicks asks: Why, when communication service provider (CSPs) are facing huge changes in technology, customer expectations and market segmentation, do so many of their customers still receive a bill that’s essentially the same as […]
Ericsson buys Cradlepoint for $1.1 billion
Adds wireless Edge WAN vendor to its enterprise solutions portfolio
Cerillion announces largest ever contract win
Will provide BSS for enterprise connectivity supplier
Deja vu as UK Post Office offloads telecoms arm (again)
New CEO plans to sell its broadband and home phone business to focus on its core offerings
Business in the New Normal: New customer expectations require new digital experiences
New packages, prices and lots of change make customer communications more important than ever
Cloud gaming points way to successful 5G commercialisation for Singapore’s Starhub
Company partners with London-based retro gaming company
Why CSPs are investing to transform bill communications
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
Loyalty still up for grabs in telco-land
Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms
Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
An effective bill looks like this
With free infographic and complimentary paper
B2C – why there’s no such thing (and what you need to do about it)
With a complimentary Green Paper on the emerging Lifespace opportunity
There comes a time to pick sides. This is it UK mobile operators.
The UK and the US still permit unregistered mobile SIMs. In the UK these are being used to facilitate serious crime. Teresa Cottam asks the UK industry what it intends to do about the situation.
SPOKO seeks telecoms firms to partner
Launches open API for telecoms firms to operate white label money transfer services.
What you need to know about the coming billquake
CSPs need to act now to avert a customer experience disaster
Are you ready for idiosyncratic experience and the new mode of marketing?
As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.
Hybrid workforce – another pointless term
The New Normal has seen a rise in new terminology. Not all of it is useful
13% of phishing attacks in Q1 were related to COVID-19
New report from Positive Technologies says attacks are on the increase and attackers quickly adapted to exploit COVID-19 situation.
The customer still isn’t king in telecom-land
Satisfaction in the telecoms sector has dropped – what do telecoms firms need to do NOW to improve experience?
Do you know what the SIX key features of cybersecurity in the New Normal are?
Find out in our complimentary NEW research paper on 5G cybersecurity
