Meet the team

Kevin Bailey
Managing Director


Kevin makes Omnisperience work from a commercial and operational perspective, overseeing our sales and marketing teams, but he’s also a subject matter expert in his own right, focusing on cyber security, storage and privacy. Previously Kevin was the Research Director for European Security Software at IDC, covering a wide portfolio including secure content and threat management (Endpoint, Messaging, Web and Network), data loss prevention, identity and access management (IAM), and security and vulnerability management (SVM). He has also worked in a wide range of companies in senior analytical, strategic and GTM roles including BAE System Applied Intelligence and Symantec. Kevin is a judge for the GSMA Global Mobile Awards (GloMo’s) for Authentication & Security.

Kevin is a runner, although we are yet to discover what he is running from, and is the lone cider drinker in our team.

You can follow Kevin on Twitter at @baileyk62 

Claudette Cameron
Chief Marketing Officer


Claudette has extensive knowledge in PR, marketing and strategic communications. Her experience of working for technology companies includes stints at IBM and SAS, along with agencies that work with technology clients such as Ogilvy, Golin and Lewis PR. She has built award-winning campaigns, established deep relationships across the media and analyst community, and generated extensive coverage for clients in both key business titles and general press.

Teresa Cottam
Chief Analyst


Teresa oversees Omnisperience’s research output and is our subject matter expert for customer experience, customer service, employee experience and the future workplace. She has over 25 years’ experience in the telecoms and technology markets and is a renowned expert on SME and enterprise telecoms. Teresa also has considerable vertical market expertise, which she uses to help B2B service providers understand the needs of different types of customers. Teresa’s research domain is billing & charging, bundling & packaging, pricing, customer experience, customer service and customer satisfaction. Teresa previously held senior positions at Analysys Mason, Chorleywood Consulting (Informa) and Ovum. She is a judge of the GSMA Global Mobile Awards (GloMo’s) for customer experience and enterprise innovation, and for the UK Cloud awards.

You can follow her on Twitter @teresacottam

Colin Mann
Senior Analyst


Colin provides verticalised expertise in the media industry for our service provider clients. With 40 years’ experience as a media and communications industry consultant and commentator, he has worked for a diverse range of clients including satellite TV channels, telcos, cable MSOs, as well as investment houses and advertising agencies. His research interests include European copyright issues, digital media, and content protection and monetisation. He is a Fellow of the Society for Broadband Professionals (the SCTE), and a member of both the Royal Television Society and Broadcasting Press Guild. He is a judge for the British Association for Screen Entertainment (BASE) Awards and for the GSMA Global Mobile Awards (GloMo’s) for Innovation in Media & Entertainment.

Due to the ongoing debilitating effects of following a less than stellar football team (Maidstone United), Colin is forced to drown his sorrows with several pints of real ale before beating all-comers in his local pub quiz league.

You can follow Colin on Twitter @colincmann

Danny Dicks
Associate Principal Analyst


Danny covers billing, charging, pricing and bundling at Omnisperience, as well as the Fintech and professional service verticals. He is a well-known telecoms analyst, initially working with Analysys Mason and later with the boutique analyst house Innovation Observatory, and as a contributing analyst for Heavy Reading. Danny has written reports on subjects ranging from smart cities to connected drones, and cloud computing to enterprise mobile networks. He has undertaken research-based B2B consulting and developed wholesale strategies for telecom service providers. Outside telecoms, and when not enjoying a pint of real ale, Danny works as a survey designer, data analyst and event rapporteur in multiple sectors including healthcare, nature conservation and fashion.

Morgan Lewis


Morgan is responsible for conducting our primary research amongst digital service providers, enterprises and SMEs. He has five years’ of experience working in primary research in the telecoms sector, and his current research domain is IoT while he provides commentary on the public sector and healthcare verticals.

Morgan wanted to be a pirate as a lad, which is why his hobbies are sailing, fencing and shooting things.

Follow Morgan on Twitter @omnimorg