Meet the team

Teresa Cottam
Chief Analyst
Teresa oversees Omnisperience’s research output and is our subject matter expert for customer experience, customer service, customer satisfaction, employee experience and the future workplace. She has over 25 years’ experience in the telecoms and technology markets and is a renowned expert on SME and enterprise telecoms. Teresa also has considerable vertical market expertise which she uses to help B2B service providers understand the needs of different types of customers. Teresa previously held senior positions at Analysys Mason, Chorleywood Consulting (Informa) and Ovum. She is a judge of the GSMA Global Mobile Awards (GloMo’s) for customer experience and enterprise innovation, and for the UK Cloud awards.

In her spare time Teresa practises Stitchcraft and writes about killing people. You’ve been warned.
Link In with Teresa
Follow Teresa on Twitter @teresacottam

Danny Dicks
Associate Principal Analyst
Danny covers billing, charging, pricing and bundling at Omnisperience, as well as the professional service, public sector and healthcare verticals. He’s a well-known telecoms analyst, initially working with Analysys Mason and later with the boutique analyst house Innovation Observatory, and as a contributing analyst for Heavy Reading. Danny has written reports on subjects ranging from smart cities to connected drones, and cloud computing to enterprise mobile networks. He’s undertaken research-based B2B consulting and developed wholesale strategies for telecom service providers.

Outside telecoms, and when not enjoying a pint of real ale, Danny works as a survey designer, data analyst and event rapporteur in multiple sectors including healthcare, nature conservation and fashion.

Colin Mann
Senior Analyst
colin headshot (2)
Colin provides verticalised expertise in the media industry for our service provider clients. With 40 years’ experience as a media and communications industry consultant and commentator, he has worked for a diverse range of clients including satellite TV channels, telcos, cable MSOs, as well as investment houses and advertising agencies. His research interests include European copyright issues, digital media, and content protection and monetisation. He is a Fellow of the Society for Broadband Professionals (the SCTE), and a member of both the Royal Television Society and Broadcasting Press Guild. He is a judge for the British Association for Screen Entertainment (BASE) Awards and for the GSMA Global Mobile Awards (GloMo’s) for Innovation in Media & Entertainment.

Due to the ongoing debilitating effects of being a dedicated follower of a less-than-stellar football team (Maidstone United), Colin cheers himself up by drowning his sorrows in several pints of real ale before beating all-comers in his local pub quiz. He is also a previous winner of the TV game show Telly Addicts.
Link In with Colin
You can follow Colin on Twitter @colincmann

Georgina Elrington
Chief Editor, Senior Analyst
George is our wordsmith. With almost two decades of experience writing for some of the world’s most respected tech titles, including Vanilla Plus, IoT Now, Indivigital, ERP Today and DocuEnergy, she has a wide knowledge of topics including: remote working, business and digital transformation, ML, RPA, cybersecurity, blockchain for business, AI, remote communications and the IIoT. Not one to sit on her laurels, she’s also written for The Financial Times and boutique analyst house Innovation Observatory, has published and edited an international tech magazine aimed at critical industry sectors reliant on remote communications technologies, and is the ultimate grammar whizz – read her red marks and weep!

When not digging up information about tech players, she’s never happier than digging up weeds in her garden, preferably accompanied by a cat or two.

Ben Toner
Senior Analyst
Ben headshot
Ben is the founder of Numerous Networks, a consultancy dedicated to providing better Wi-Fi experiences, and an Associate Senior Analyst at Omnisperience providing insight into convergent networks. He is a recognised thought leader in network convergence and has worked with many global network operators, cable service providers and Wi-Fi-first service providers to enhance their carrier-grade Wi-Fi offering. He provides operators with insights into how devices can select and move between mobile and Wi-Fi networks, and has led innovation teams to create solutions to improve the management of Wi-Fi selection when converging Wi-Fi and cellular services.

Outside work, Ben is often found climbing a wall (literally), riding his bike up mountains at high speeds or playing his ukulele.

Dr Sami Gharres
Senior Analyst
Sami has worked for major brands such as Nokia as well as boutique consultancies in areas such as provisioning, network inventory, mediation, rating, billing, revenue assurance, analytics and fraud detection. He has hands-on experience with a wide variety of tier 0 and tier 1 telecoms service providers, and understands the real-life challenges they face to transform their operations.

Sami has a PhD in environmental physics, which means he knows his paeonies from his petunias. He is also a fan of ‘the other shaped ball’ and when not cheering on Saracens is renowned for his culinary exploits. His combined love of food and technology led to Omnisperience’s Commercial Cookbooks series.
Link In with Sami.

Morgan Lewis
Morgan is responsible for conducting our primary research amongst digital service providers, enterprises and SMEs. He has five years’ experience working in primary research in the telecoms sector. His current research domain is IoT, while he also provides commentary on the public sector and industry M&A.

Morgan wanted to be a pirate as a lad, which is why his hobbies are sailing, fencing and shooting things.
Link In with Morgan
Follow Morgan on Twitter @omnimorg