Author: Teresa Cottam
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Deutsche Glasfaser upgrades CPE
New router will support WiFi 6E and add CCAPS capabilities from Plume including WiFi optimisation, cybersecurity and user controls
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UK customers still not optimising spend on streaming
Research reveals divide between number of subscriptions and usage
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Subtonomy empowers fully convergent customer support
Adds support for broadband and full fibre networks to its customer support platform
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Airtagging is another eg of why tech needs more women
Inclusive design is not just ethically the right thing to do, it’s commercially the right thing to do. It stops us making stupid, costly and dangerous mistakes. Which is why investors should be asking tech firms how many women are involved in design
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Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable