Category: Customer experience
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Is it time to ban UK teens from using smartphones?
Should mobiles have health warnings or be banned entirely? It’s become fashionable to think so.
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Number portability: text-to-switch isn’t working
The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
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Subtonomy reveals key insights into customer behaviour in Nordics
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
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UK customers still not optimising spend on streaming
Research reveals divide between number of subscriptions and usage
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Subtonomy empowers fully convergent customer support
Adds support for broadband and full fibre networks to its customer support platform
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable