The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives
Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs
Research reveals divide between number of subscriptions and usage
Adds support for broadband and full fibre networks to its customer support platform
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
CKH IOD talks about the importance of flexible and agile BSSOSS in supporting their wholesale, MVNO and IoT ambitions
Matrixx and CompaxDigital unite to support new complex B2B charging models and emerging ecoystems
Orange’s new CPE incorporates tech from CCAPS vendor SoftAtHome
Asia has lagged behind in its adoption of chatbots, but is now catching up fast. Teresa Cottam looks at what’s happening in the region.
As a UK SME customer is landed with a huge bill, what lessons can be learned?
