Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition
Lightico brings out new offering to improve the process of communicating T&Cs
The telecoms industry doesn’t want to be a dumb pipe but could actually learn a lot from the water industry.
Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed
Or what we haven’t learnt from 3G and 4G
BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers
First customer for joint solution announced in Mali.
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
Customer experience bottlenecks still throttling good digital experience
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time