Customer experience

Showing Category: Customer experience

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

How dumb is the telco industry?

The telecoms industry doesn’t want to be a dumb pipe but could actually learn a lot from the water industry.

The importance of empathy, effective communication & engagement

Don’t turn your CSRs into bots, trust their judgement and empathy to enhance your brand through better customer care when it’s really needed

The insanity of 5G

Or what we haven’t learnt from 3G and 4G

Talkdesk partners with BICS

BICS to supply CCaaS provider Talkdesk with SIP Trunking and cloud numbers

BICS partners with Gurtam for IoT asset monitoring and fleet management

First customer for joint solution announced in Mali.

Are telcos really set to abandon personalisation?

Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

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