Customer experience

Showing Category: Customer experience

Are telcos really set to abandon personalisation?

Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?

The need for speed in customer experience

Customer experience bottlenecks still throttling good digital experience

Australians wasting millions hanging on telephone

ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time

Digital transformation set to revolutionise academic textbook market

New partnership between Kortext and Jisc to facilitate affordable e-Textbooks for students

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

Loyalty still up for grabs in telco-land

Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms

Working at home set to get more expensive as BT claws back the cash

Raises prices across the board and limits its “unlimited” mobile data plans even more

There comes a time to pick sides. This is it UK mobile operators.

The UK and the US still permit unregistered mobile SIMs. In the UK these are being used to facilitate serious crime. Teresa Cottam asks the UK industry what it intends to do about the situation.

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

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