Customer experience

Showing Category: Customer experience

Number portability: text-to-switch isn’t working

The new text-to-switch service is frustrating and doesn’t fulfill Ofcom’s objectives

Subtonomy reveals key insights into customer behaviour in Nordics

Insights include attitudes and preferences to customer support, how customers are using their broadband connections and what they value from CSPs

UK customers still not optimising spend on streaming

Research reveals divide between number of subscriptions and usage

Subtonomy empowers fully convergent customer support

Adds support for broadband and full fibre networks to its customer support platform

Why a policeman’s lot is not a happy one (aka personalised support 101)

Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable

Hutchison’s CKH IOD enhances support for MVNOs and IoT firms with help from CSG

CKH IOD talks about the importance of flexible and agile BSSOSS in supporting their wholesale, MVNO and IoT ambitions

Matrixx partners with CompaxDigital

Matrixx and CompaxDigital unite to support new complex B2B charging models and emerging ecoystems

Orange delivers great WiFi at a lower environmental cost

Orange’s new CPE incorporates tech from CCAPS vendor SoftAtHome

The rise of the machine – Asia style

Asia has lagged behind in its adoption of chatbots, but is now catching up fast. Teresa Cottam looks at what’s happening in the region.

Billshock: have we still not learned the lessons?

As a UK SME customer is landed with a huge bill, what lessons can be learned?

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