Customer experience

Showing Category: Customer experience

Vexus Fiber selects Netcracker stack

Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service

CSG flies a kite for customer engagement, acquiring Kitewheel

Second acquisition this year for CSG is focused on rounding out its customer engagement portfolio and diversifying its customer base

CSG takes it to the Max

Chief Analyst Teresa Cottam spoke to CSG’s SVP Asia-Pacific Ian Watterson

South Africans happy with their operators, but worried about theft

New study reveals how South Africans feel about their operators and their devices

Embratel chooses Netcracker

Embratel to use a range of technology from Netcracker for its B2B transformation

BT launches real time digital interaction platform

Improves digital experience with technology from Amdocs and Lightico

You’ve spotted a great new opp to add revenue? Now what?

Selling value-added service such as CCAPS is one thing. Providing the level of support customers expect is quite another.

Ofcom says UK CSPs need to do more to tackle customer service problems

UK regulator provides snapshot of how service providers performed during coronavirus crisis

Why you need a QNP

Digital acceleration has created a window of opportunity for telecoms firms to revisit their value proposition

Want to optimise the digital experience? You better pay attention to the small print

Lightico brings out new offering to improve the process of communicating T&Cs

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