Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
Customer experience bottlenecks still throttling good digital experience
ACCAN calculates that resolving a problem with their CSP is costing Australians AUD150 million a year in wasted time
New partnership between Kortext and Jisc to facilitate affordable e-Textbooks for students
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms
Raises prices across the board and limits its “unlimited” mobile data plans even more
The UK and the US still permit unregistered mobile SIMs. In the UK these are being used to facilitate serious crime. Teresa Cottam asks the UK industry what it intends to do about the situation.
Launches open API for telecoms firms to operate white label money transfer services.
CSPs need to act now to avert a customer experience disaster