Category: Customer experience
-
Sky points the way to the data highground
But service providers innovate tariffs to change perceptions and improve customer engagement?
-
7 lessons Zoom teaches us about technology
As Zoom buys Keybase to change perceptions about its security features, we look at the key lessons we can learn from its exponential growth
-
Video – hero or villain of the telecoms world?
Read any 5G playbook – in fact any telecoms playbook – and you’ll see monetising demand from the media industry featuring prominently. Video is immensely popular with customers. According to Sandvine, 65% of download traffic (and rising) is video. Since the start of the COVID-19 crisis, however, we’ve heard a lot about the impact of…
-
Tower inferno as conspiracy theories get out of hand
Fear of 5G demonstrates need to educate and inform about technology benefits
-
BT confirms it is providing data to the government on citizen movements
An increasing number of countries are looking at how they can use mobile phone data and apps to track movements and ensure compliance