Category: Customer experience
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Is the industry ready for new Ofcom end-of-contract regulations?
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
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Telecoms through the looking glass: bad deals, bad data, bad customer service
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
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Meeting overload? Time to get smarter about meetings
As FOMO continues to drive meeting bloat, BlueJeans proposes Smart Meetings and Trello says technology is both an enabler and a distraction
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Focus on Fintech: telecoms continues its move into financial services in MEA
Zain and Boubyan create new Islamic bank
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KPMG moves beyond mobile
Tells employees to hand back mobiles