Category: Customer experience
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Tackling the blackspots – is enforced national roaming the answer?
Rural customers should not have to step outside to use their mobile, committee says
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Flexible working still a huge opportunity for B2B telcos
Service providers need to consider how they increase their revenues by better targeting homeworking
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Drones – the risks and opportunities for B2B service providers
Drone security rises up the agenda, as incidents and usage increases.
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Roaming revisited – why there's still money in dem der bills
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
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Why no more paper bills is both a problem and an opportunity
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.