Category: Customer experience
-
Digital transformation set to revolutionise academic textbook market
New partnership between Kortext and Jisc to facilitate affordable e-Textbooks for students
-
Why CSPs are investing to transform bill communications
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
-
Loyalty still up for grabs in telco-land
Telcos continue to act against customer loyalty, as customers look elsewhere to more customer-centric non-telecoms firms
-
Working at home set to get more expensive as BT claws back the cash
Raises prices across the board and limits its “unlimited” mobile data plans even more
-
There comes a time to pick sides. This is it UK mobile operators.
The UK and the US still permit unregistered mobile SIMs. In the UK these are being used to facilitate serious crime. Teresa Cottam asks the UK industry what it intends to do about the situation.
-
SPOKO seeks telecoms firms to partner
Launches open API for telecoms firms to operate white label money transfer services.