Category: Research
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Are telcos really set to abandon personalisation?
Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?
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Business in the New Normal: New customer expectations require new digital experiences
New packages, prices and lots of change make customer communications more important than ever
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Why CSPs are investing to transform bill communications
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
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B2C – why there’s no such thing (and what you need to do about it)
With a complimentary Green Paper on the emerging Lifespace opportunity
