Research

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Are telcos really set to abandon personalisation?

Time has been called on one of the most hyped terms of 2019. But is it really game over for personalisation?

Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

B2C – why there’s no such thing (and what you need to do about it)

With a complimentary Green Paper on the emerging Lifespace opportunity

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

Are you ready for idiosyncratic experience and the new mode of marketing?

As we embrace the New Normal and new ways of working, how will your company respond? And how will you ensure your way of thinking, skills and expertise stay current. Find out if you’re ready and download the complimentary paper.

Do you know what the SIX key features of cybersecurity in the New Normal are?

Find out in our complimentary NEW research paper on 5G cybersecurity

COVID-19 is accelerating CSP digital transformation

New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams

Requirements for User Isolation Protection

Includes a new Green Paper and vendor directory

Understanding the nanobusiness opportunity

Nanobusinesses set to increase in response to COVID-19 crisis

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