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Airtagging is another eg of why tech needs more women
Inclusive design is not just ethically the right thing to do, it’s commercially the right thing to do. It stops us making stupid, costly and dangerous mistakes. Which is why investors should be asking tech firms how many women are involved in design
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Joining the dots inside the telco – what dunning and onboarding have in common
Too little attention has been paid to both dunning and onboarding, both of which are critical customer processes and both of which need a rethink
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Why a policeman’s lot is not a happy one (aka personalised support 101)
Trust is a two-way street. But CSPs don’t have to trust blindly – they have data to base decisions upon and technology that makes lying unprofitable
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Hong Kong’s IPification launches in France
Asian mobile authentication firm rolls out support in France as it focuses on expanding market share in Europe.
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Subtonomy expands to meet surge in demand
Opens new offices and expands team to support Asia, Middle East and Africa
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It’s not subscribers that are the problem Netflix, you’re just bad at bundling, pricing and charging
Teresa Cottam looks at how streaming media providers still haven’t grasped the need for more customer-centric approaches to pricing