Tag: B2C
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COVID-19 is accelerating CSP digital transformation
New research shows that CSPs are investing both to help customers adjust to the New Normal and to position for new revenue streams
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FibreNation deal finally passes finishing post
Much anticipated £200 million deal gets inked
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How would-be-king Corbyn's plans affect B2B service providers
The UK Labour party puts full fibre at the heart of its strategy. But sees government not just driving the agenda, but controlling the rollout of digital infrastructure in the UK.
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Are you ready for Ofcom's new proposals on out-of-contract notifications?
New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.
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Why you should forget customer journeys
Moving beyond silos of customer experience means creating a coherent digital experience.
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A common pitfall: seeing digital experience as better customer service
Digital experience is not just about service but is made up of four main elements – network, product, commercial and service experiences.