bill

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Rakuten Mobile launches 5G plan and readies itself to accelerate its network

Plan is designed to be simple and cost-effective for customers

The Bill is Dead: Long Live the Bill!

CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?

Business in the New Normal: New customer expectations require new digital experiences

New packages, prices and lots of change make customer communications more important than ever

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

CALVI and Zenith form alliance to help CSPs transform BSSOSS layer faster

CALVI and Zenith alliance focuses on reduced IT complexity and improved customer experience in the telecom billing landscape

Is the industry ready for new Ofcom end-of-contract regulations?

New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?

Vodafone and 3UK set out 5G pricing strategy

5G packages ideal for homeworkers and small businesses

Study: service providers plan to innovate but must beware of the sting in the tail of innovation

To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.

How is digital transformation affecting the bill?

How can service providers meet the needs of new customer expectations – free report.

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