CALVI and Zenith alliance focuses on reduced IT complexity and improved customer experience in the telecom billing landscape
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.