Plan is designed to be simple and cost-effective for customers
CSPs are facing huge changes in technology, customer expectations and market segmentation so why are so many customers still receiving a bill that’s essentially the same as it was ten years ago?
New packages, prices and lots of change make customer communications more important than ever
Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?
CALVI and Zenith alliance focuses on reduced IT complexity and improved customer experience in the telecom billing landscape
New Ofcom regulations are due in February 2020 aimed at removing the end-of-contract trap. But are service providers ready to embrace the opportunity presented?
5G packages ideal for homeworkers and small businesses
Service providers are moving away from sending out paper bills, which presents a range of new challenges and opportunities.
To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.
How can service providers meet the needs of new customer expectations – free report.