Tag: billing communications

If you Spamalot it’s going to cost you – ask Optus

B2B service providers needs to ensure that all their communications are compliant with anti-spamming laws

Study: service providers plan to innovate but must beware of the sting in the tail of innovation

To succeed, innovation also has to be clearly communicated at both the marketing and billing communications levels.

Customer confusion is costing service providers dearly

Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion