billshock

Tags: billshock

Giffgaff bucks roaming trend

MVNO adjusts fair use limit for roamers but keeps roaming free

French tourist gets EUR16,000 billshock

CSPs must do more to protect their customers when travelling

SMSFactory spreads new mobile bill woes

New malware is cleverly designed to avoid spending controls, causing new challenges for mobile service providers

Billshock: have we still not learned the lessons?

As a UK SME customer is landed with a huge bill, what lessons can be learned?

Marketers are routinely ignoring one of their best marketing channels. Want to know what that is?

Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose

What you need to know about the coming billquake

CSPs need to act now to avert a customer experience disaster

Roaming revisited – why there's still money in dem der bills

Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.

Customer confusion is costing service providers dearly

Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion

How is digital transformation affecting the bill?

How can service providers meet the needs of new customer expectations – free report.

Categories