As a UK SME customer is landed with a huge bill, what lessons can be learned?
Siloed thinking means marketers are not exploiting an opportunity that’s right under their nose
CSPs need to act now to avert a customer experience disaster
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion
How can service providers meet the needs of new customer expectations – free report.
