Tag: billshock
Roaming revisited – why there’s still money in dem der bills
Roam Like Home is reducing the number of silent roamers, encouraging active usage and heralding tariff innovation for business customers. But mobile operators still have to ensure not to billshock valuable business travellers.
Customer confusion is costing service providers dearly
Sometimes it’s not just what you say but how you say it that matters. When you don’t communicate clearly, you not only frustrate customers but drive up the cost of clearing up the confusion
How is digital transformation affecting the bill?
How can service providers meet the needs of new customer expectations – free report.
