CSAT

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Episode 7 – Customer Experience Focus

Capita’s Alan Linter talks call centres, CX innovation and metrics |Chief Analyst Teresa Cottam introduces the new customer experience category DCES|Conversity’s Haj Muntz talks about why it’s so important to pay attention to buying and onboarding |Verizon’s Radha Sankaran discusses how Verizon is innovating CX |

Ireland's telecoms industry comes together to agree billing flexibility

Ireland’s service providers have come together to agree additional support for customers in financial difficulty during the COVID-19 crisis

Good news for Telecoms & Media as it bucks the trend on CSAT

Sector is only one to improve on January 2019 scores

Ofcom pushes for fairer pricing for UK customers

Ofcom’s latest pricing trends report found that UK consumers pay less that in France, Germany, Italy, Spain and the US for their services, with the average cost of mobile calls, text and data packages (ARPU) now £13 per month, which is £2 lower than in 2018. Although the report focuses […]

Are you ready for Ofcom's new proposals on out-of-contract notifications?

New proposals for end-of-contract notifications will affect those supplying SMEs. The consequences will be far reaching for both UK and international service providers.

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