Vexus Fiber selects Netcracker stack
Netcracker will support Vexus Fiber’s growth ambitions with a hosted managed service
Mavenir rolls out new contact centre -as-a-service features
Features support more distributed working of CSRs
Telecoms through the looking glass: bad deals, bad data, bad customer service
Customer journeys need work, with too much focus still being placed on acquisition rather than retention
Forget Brexit, what you need to worry about is Botaggedon
There are great benefits to service providers in deploying bots – but only if they do it wisely.